PureVPN decided to extend their refund policy (a.k.a. money-back guarantee) from 7 to 31 days. In the VPN industry, the 30 days are quite standard, so this is nothing exceptional rather just aligning with the market. It means you can get fully refunded for any purchase or charge in the last 31 days.
PureVPN is known for their untypical practices like a paid 3-day trial for $2.50 or short money-back guarantee of only 7 days. This is something we have also called out in our full product review. And looks like the vendor has realized it's better to be aligned with the rest of the market.
Starting from August 2018 the refund policy was extended from 7 to 31 days. You can apply for a refund within the 31-day period after your initial order or after you have been charged for the auto-renewing subscription.
To ask for a refund simply send a request to email@example.com stating your VPN username and the reason for filing a refund. The only limitation is the payment method as refunds are not compatible with the coin payments (e.g. Bitcoin, Litecoin, and others).
PureVPN is a well known and relatively cheap product with advanced features, one of the biggest VPN network and nice and simple tailored UI. On the other hand, PureVPN is struggling with brand reliability and product’s performance.
The monthly price starts at $9.95, but you can save a lot by choosing a multi-year plan which comes time to time with discounts up to 88%.